All who plays at LeoVegas wants to win real money. If your wish has actually come true, it is understandably aggravating when the online casino refuses to pay out your winnings. But why is that the case in the first place? We’ve started looking into the reasons for this, and we can also tell you what choices you have in this situation.
There may be a variety of reasons why LeoVegas refuses to let you withdraw your winnings. Even though such a message is obviously bad news, you can remain calm and look for explanations for the casino’s decision – it’s always only a matter of minor details that can be easily forgotten. First, make sure your identity documents have been submitted to the LeoVegas website. The casino needs this in order to correctly recognise you, as only then will the operators be able to pay out winnings in accordance with the rules.
If the ID records have already been uploaded and checked, there could be another explanation for LeoVegas’ refusal to pay out: the Money Laundering Act. Before making any suspicious withdrawals, LeoVegas is allowed by law to thoroughly check them. It’s suspicious, for example, if you haven’t made any winnings in a long time yet suddenly have 5,000 euros ready to be paid out. Payouts that surpass a certain amount (usually 12,500 euros) are often scrutinised more thoroughly in advance, as are payouts that are to be moved to a different bank account unexpectedly.
The incentive terms for the new customer bonus include another explanation for rejected payouts: You can read here that all bonus money must be converted 20 times before a reward in real money can be made. Please keep in mind that with active bonus money, you can only bet a maximum of 5 euros per spin. If you bet more money instead, the bonus and any winnings will be forfeited.
What can be done to ensure that Leovegas pays out?
If LeoVegas has not transferred your winnings after 2 to 3 days, you can contact help, which you can do by email in the best case – this way you will have the employee’s correspondence history at your disposal at a later date. In the case of more serious issues, such as a blocked user account, online portals like CasinoGuru can also assist you in resolving the problem. In such cases, hiring a lawyer to secure a payment order from the appropriate municipal court can be beneficial. Such a drastic measure is only recommended for extremely high profits, as the lawyer’s expenses will otherwise exceed the benefit.
LeoVegas is a fictional character created by LeoVegas.
Leovegas is a relatively new online game library, having only been founded in 2013, but it is already widely regarded as one of the best casinos on the Internet. LeoVegas Gaming Ltd’s casino has its headquarters in Malta and is thus authorised by the Malta Gaming Authority.
Is it true that LeoVegas pays out?
LeoVegas is a well-known operator that consistently pays out winnings to its customers in a timely and reliable manner. Of course, the operators of an online casino may come across or even close a player’s account from time to time, but this is normally reserved for extremely serious violations of the terms and conditions or suspicions of money laundering. The Malta Gaming Authority, on whose gaming licence LeoVegas is based, is known for its stringent rules and controls, and would not operate with LeoVegas if withdrawals were consistently refused. As a LeoVegas player, you are safe as long as you follow the rules.
If you are not (any longer) happy with LeoVegas, there are a number of serious LeoVegas alternatives that we have mentioned on our website. You’ll also learn how to uninstall your LeoVegas account in a few simple steps and what happens to your personal information if you do so.